Here are a few FAQs to make the process simpler for you.

What are my delivery options?
Buying our products online is easy! All you have to do is to log in, add products to your shopping cart and checkout. On the right hand side of the page you will see the ‘customer log in section’. Once you have placed your order you will be offered the following shipping options:

Please note: ’Main centres’ refers to deliveries within a 50km radius of the major cities in South Africa, but exclude plots, farms, and mines within that radius. If you are not in a main centre then it may take a few days longer. 
The time taken to dispatch deliveries depends on payment clearing in our account as well as the availability of the ordered goods from our suppliers.

Courier Express Delivery
Deliveries to main centres will reach you within one working day of the order being dispatched.

Road Express Delivery
Deliveries to main centres will reach you within two working days of the order being dispatched.

Road Economy Delivery
Deliveries to main centres will reach you within three working day of the order being dispatched.

How are shipping costs calculated?
Our system automatically calculates the weight of your order and displays the appropriate amount due during the checkout process. 

Although we have taken great care to capture the weights of our products accurately, we cannot guarantee that your order's exact weight will match the approximation used by our system to quote you. If you do not receive a shipping option amount, it means that our system is unable to add the weight of your products ordered and you will have to select the quotation option, we will then contact you with a shipping quote. 

Please note that unforeseen circumstances e.g. adverse weather, closed roads, public holidays etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order.

However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter. 

What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made, Monday to Friday, 9am to 5pm, so you should always provide a delivery address whereby an appropriate person will be available to accept and sign for the delivery during these times. 
If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.

Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

What do I do if I receive goods that have been damaged or broken during transit?
If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit and there is no question that these will be replaced. If possible, please do take a photo of the damaged item as this helps our packaging team improve the way products are packaged and sent.

DELIVERIES
Delivery is free on all orders over 800 and accordingly, if your Order value is less than R800, the delivery fee will be will displayed when you checkout and recorded in your Order confirmation and invoice, which will be emailed to You.

Delivery of Your Order will be made 3 to 10 business days from the date that your Order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 21 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.

Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.

Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.

If you require assistance with your Order or have made a mistake with your order, please contact us on info@renewableenergydistros.co.za for assistance.